Shipping policy

General Delivery Guidelines:

• Official identification (a driver’s license or voter ID card) is required at the time of delivery.
  
  
• All merchandise must be received by an adult.
  
  
• If someone other than the purchaser will receive the merchandise, you must provide that person’s name and identification.
  
  
• If any issue prevents you from receiving the merchandise, you must notify us or call 787-530-1580 at least 24 hours before the delivery date.
  
  
• You must provide the following information about the delivery location:
  • whether the streets are narrow.
  • whether an access code is required to enter.
    

• Walk-up buildings: deliveries will be made no higher than the third (3rd) floor.
  
  
• Condominiums: you must coordinate with building management to ensure the freight elevator is available.
  
  
• Tips: our drivers do not require tips.
  
  
• Be sure to measure doorways, stairways, and hallways to ensure a smooth delivery.
  
  
• If you do not notify us and are unavailable on the date and at the time you selected, you must pick up the merchandise at the warehouse or pay a $50.00 fee once a second delivery is arranged.
  
  
• We currently do not deliver to Vieques, Culebra, or the Virgin Islands.
  
  

At the Delivery Location:

• Make sure the entrance is clear of objects or furniture to allow easy access.
  
  
• The driver will deliver the merchandise to the entrance or to the area designated by you.
  
  
• The driver will open the box in your presence, and you and the driver will inspect the merchandise together to confirm that it is in good condition.
  
  
• Our drivers are not authorized to perform any gas or water installations.
  
  
• Merchandise that requires assembly will be delivered unassembled.