Refund policy

The purchase receipt is required for any of the transactions listed below. For online purchases at BargainCityPR.com, your order number serves as your purchase receipt.

• All claims, exchanges, store credits or merchandise returns must be processed within the first 7 days after the delivery date. After 7 days, the customer will have 30 days from the delivery date only to exchange the item or receive store credit; no money will be refunded.
• Refunds will be issued to the same payment method originally used by the customer (cash, debit/credit card or check). For purchases paid by check, the refund will be issued within the next 10 business days from the purchase date, provided there has been no issue with the check.
• Merchandise will not be exchanged, store credit will not be granted, and no cash or other refund will be issued if the item is not in good condition, is not in its original packaging, has been misused or damaged, or if the manufacturer's and/or distributor's instructions have not been followed.
• Electronic equipment may only be exchanged, credited or returned within 7 days after the delivery date. After that period, please refer to the manufacturer's individual warranty.
• Electrical appliances: after 7 days from the delivery date, please call the service number listed on the warranty and have your purchase receipt at hand. When a claim is started within the 7 days, the appliance will be inspected at the store within a maximum of 3 days. The company will approve or deny the exchange or return; the appliance must always be in its original packaging. If the exchange or return is not approved, the customer is responsible for picking up the appliance within a maximum of 3 days.
• Clearance merchandise cannot be exchanged or refunded in cash or any other payment method.
• Underwear and mattresses cannot be exchanged.
• Merchandise on Lay Away cannot be exchanged, and items cannot be removed from the Lay Away. No money will be refunded; only store credit may be granted. If payments on Lay Away merchandise are not made, the customer forfeits the right to it and the items will be returned to sale.
• Returns: We do not pick up merchandise at the customer's home. Exchanges and returns must be brought to any Bargain City store (not to our warehouse) along with your order number.
• Cancellations: Orders may be cancelled at no cost before they leave our warehouse. If an order is cancelled once it is already on its way for delivery, a $50 fee will apply.
• Publishing misleading advertisements is illegal. This practice carries a fine of up to $10,000.00. Consumers may file a complaint with the Puerto Rico Department of Consumer Affairs (DACO). Act No. 5 of April 23, 1973, as amended.

Customer Service: 787.530.1580 · servicio@bargaincitypr.com